Privacy Policy

Who we are

Innovnet INC., Hamilton, Ontario. Email inquiry@innovnet.ai. Phone +1 (647) 510-2996.

What we collect

• Contact form: name, email, and message, so we can reply.
• Shop checkout: name, shipping address, phone, email, and what you ordered. Stripe processes the card. We do not store full card numbers on this site.
• Innovnet profile and paid plans: the details you enter, plus contacts you capture or import. Paid plans can send a contact to Salesforce, HubSpot, Zoho, Pipedrive, Zapier, or Google Contacts when you connect those tools.
• Cookies needed to run the site, plus analytics and advertising cookies until you opt out. See the cookie policy.

Why we use it

To answer you, ship orders, run your profile, take payment, and measure the site and ads unless you opt out. We do not sell your personal information.

Email and CASL

A contact-form or order email is so we can complete that request. We do not add you to a marketing list from that message.

We send promotional email only if you ask for it or tick an opt-in box. You can unsubscribe in the message or by emailing inquiry@innovnet.ai. See the CRTC CASL FAQ.

Who we share with

• Stripe, to take payment.
• Shipping carriers, to deliver hardware from Hamilton.
• CRMs and tools you connect on a paid plan.
• Google, Meta, and Microsoft for the analytics and advertising tools below, unless you opt out.

Analytics and advertising

We use these tools for analytics and advertising:

• Google Analytics 4
• Meta Pixel, including Conversions API
• Microsoft Clarity

They can collect:

• Pages viewed
• Products viewed
• Cart and purchase events
• Device and browser info

They stay on until you opt out. Choose Reject on the cookie notice, or open Cookie settings in the footer and then Reject.

Access and questions

Canadian privacy law including PIPEDA can apply to this business. Email inquiry@innovnet.ai to ask what we hold, to correct it, or to ask us to delete it where we can. We may need to keep order records.